FAQ
IS THE SITE RELIABLE? Our website has SSL security, which is mandatory by law for all online stores as it encrypts all transactions carried out on the website, guaranteeing the confidentiality of all information.
We work in partnership with Stripe, the largest online payment network in all countries. We do not have access to your payment information, such as credit card number, only Stripe, making your purchase 100% secure.
If you have any questions, be sure to get in touch: commercial@tangerinequartzz.com
WHEN WILL I RECEIVE MY TRACKING CODE? We will send you the tracking code directly to your email within 3 business days. If even after this period you have not received the tracking code, send us an email to: commercial@tangerinequartzz.com INCLUDING your order number (something like #4321) and we will give you a position within a maximum of 24 hours. MY TRACKING CODE IS NOT SHOWING THE INFORMATION Yes, on the way between the country of origin and the country of destination, there are really no updates, as there is no movement of the package. It will notify you as soon as you arrive at your destination.
It will then notify you of each movement, just as we are used to with internal orders. You can rest assured, your order is on its way.
We work in partnership with Stripe, the largest online payment network in all countries. We do not have access to your payment information, such as credit card number, only Stripe, making your purchase 100% secure.
If you have any questions, be sure to get in touch: commercial@tangerinequartzz.com
WHEN WILL I RECEIVE MY TRACKING CODE? We will send you the tracking code directly to your email within 3 business days. If even after this period you have not received the tracking code, send us an email to: commercial@tangerinequartzz.com INCLUDING your order number (something like #4321) and we will give you a position within a maximum of 24 hours. MY TRACKING CODE IS NOT SHOWING THE INFORMATION Yes, on the way between the country of origin and the country of destination, there are really no updates, as there is no movement of the package. It will notify you as soon as you arrive at your destination.
It will then notify you of each movement, just as we are used to with internal orders. You can rest assured, your order is on its way.
