Shipping

The products presented on our website are located in Brazil. The estimated average delivery time for products is 20 to 30 business days, and there may be variations in the time due to postal strikes, as well as other external factors that are beyond our control.

All purchases have a tracking code that will be sent to the customer's email within 5 working days, which can be tracked from departure from the country of origin to arrival at your home. Another important information is that products arrive in Brazil at customs inspection in Curitiba and may be subject to taxation. If this occurs, the charge will be the responsibility of the buyer. Delivery is always made by the Post Office, however, in some cases, such as an absent recipient, regions with delivery restrictions, among other reasons, the Post Office may leave a notice to collect the products at the branch closest to the address provided. Based on our experience, 85% of products are delivered within 25 days of posting.

If the order is for 2 or more products, they may be sent separately and a tracking code will be issued for each product. We ask for attention when filling out the delivery address to ensure that it is done within the established deadline. Remembering that it cannot be changed after 24 hours of placing the order on the website, as the product has already been separated for shipping within this period, and it will also not be possible to cancel the purchase after 24 hours. As it is an international order, tracking information on the Correios website may occur between 3 and 5 business days after the tracking code is provided.

Filling in the delivery address must be reviewed by the buyer before confirming purchase, and if the product is returned due to an incorrect address or insufficient data, it will be the customer's sole responsibility. In case of unsuccessful delivery by the Post Office, it will be available at the agency for collection, but if not, it will be returned to the sender abroad. After confirmation of resend, the delivery period will be valid from the date of this confirmation, which will be recorded in the order record. As it is an import service, any and all goods are subject to bureaucracy or customs taxes.

The company Tangerine Quartz is responsible for possible costs (fees, charges and taxes) added by the government. The customer who is taxed has 48 hours to contact the company, sending the completed document to the post office that corresponds to the taxation. In case of resending, a new delivery period will apply. If you have any questions regarding deadlines, our team will always be available through the website's service channels or by email: commercial@tangerinequartzz.com When making a purchase, the customer will be in accordance with the conditions and standards determined by Tangerine Quartz